Terms & Conditions
Status: 29/10/2025
Senior Connect GmbH, Obereichenrot 8, 74575 Schrozberg, Germany, email: kontakt@senior-connect.de
Note: These Terms and Conditions apply exclusively to business customers (Sec. 14 BGB). For consumers, the Terms of Use apply.
1. Scope, Definitions
1.1 These General Terms and Conditions (“GTC”) govern the conclusion, content and performance of contracts between Senior Connect GmbH (“Senior Connect”, “we”) and businesses, legal entities under public law or special funds under public law (“Customer”) for the use of the Senior Connect platform and related services (together, the “Service”).
1.2 Any deviating, conflicting or supplementary terms of the Customer shall only become part of the contract if Senior Connect expressly agrees to their applicability in text form.
1.3 Individual agreements (e.g., proposal/service description, data processing agreement) take precedence over these GTC.
2. Subject Matter of the Contract
2.1 Senior Connect provides the Customer with a SaaS service, including: profile/job management, AI-assisted matching, outplacement/new placement workflows, reporting as well as optional consulting and support services.
2.2 The type and scope of services result from the proposal/service description, these GTC and, where applicable, a data processing agreement (Art. 28 GDPR) and/or a service-level agreement (SLA).
2.3 Senior Connect does not owe any particular placement success (hiring/award of projects).
3. Formation of Contract
3.1 Offers by Senior Connect are non-binding unless expressly designated as binding.
3.2 A contract is concluded by (i) countersignature/acceptance of the offer, (ii) written/electronic order confirmation, or (iii) commencement of service provision.
4. Provision, Access, Customer Cooperation
4.1 The Service is provided as a web-based cloud service. The Customer obtains access via accounts/roles provided.
4.2 The Customer names a business and a technical contact person and provides necessary cooperation (e.g., data imports, approvals, system requirements, single sign-on configuration).
4.3 The Customer ensures that only authorized users access the Service and that access credentials are treated confidentially.
5. Availability & Maintenance
5.1 Senior Connect provides the Service with a target annual availability of 99% (excluding planned maintenance windows, emergency maintenance, force majeure and causes outside our control).
5.2 Planned maintenance will—where reasonable—be announced in advance and carried out outside normal business hours. Emergency maintenance may be conducted without prior notice.
5.3 Third-party services (e.g., hosting, videoconferencing, AI models) may cause temporary limitations; Senior Connect selects such services with due care and monitors them appropriately.
6. Permitted Use
6.1 The Customer uses the Service only for its own business purposes and within the contractually agreed scope.
6.2 Prohibited, inter alia: unlawful content/processing; interference with security/integrity; reverse engineering beyond statutory permissions; large-scale automated extraction; circumvention of access controls; resale/provision to third parties without consent; use to develop a competing service.
6.3 In the event of material breaches of duty, Senior Connect may temporarily suspend access where and to the extent required to prevent legal violations/third-party rights—while informing the Customer without undue delay.
7. Usage Rights, Third-Party IP
7.1 For the contract term, Senior Connect grants the Customer a simple (non-exclusive), non-transferable, non-sublicensable right to use the Service in accordance with the contract.
7.2 All rights in the Service, software, documentation, know-how and trademarks remain with Senior Connect and/or its licensors.
7.3 The Customer ensures that content/data provided by it does not infringe third-party rights; the Customer shall indemnify Senior Connect against corresponding claims.
8. Fees, Invoicing, Price Adjustments
8.1 Depending on the contract, the fees consist of monthly usage charges (packages/licenses) and, where applicable, success-based commissions (e.g., per hire based on target annual salary).
8.2 All prices are exclusive of statutory VAT.
8.3 Unless otherwise agreed, invoices are payable monthly in advance, net 14 days from invoice date.
8.4 Variable remuneration is based on parameters provided by the Customer (e.g., headcount, hires). In case of deviations, Senior Connect may adjust the billing retroactively; the Customer will receive a transparent breakdown.
8.5 Price adjustments: Senior Connect may adjust fees for future billing periods (e.g., due to significant cost changes or product enhancements). Adjustments will be communicated at least 6 weeks before taking effect. The Customer has a special right of termination as of the change date. If no termination occurs, the new prices apply from the stated date.
8.6 The Customer may set off or exercise rights of retention only if its counterclaims are final and binding, undisputed or ready for decision.
9. Term and Termination
9.1 Unless otherwise stipulated in the offer, the minimum contract term is 3 months from contract start.
9.2 After the minimum term, the contract renews automatically for successive 12-month periods unless terminated by either party with 3 months’ notice to the end of the term in text form.
9.3 The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the event of material breaches of duty that continue despite warning or in the event of more than insignificant payment defaults.
10. Warranty (SaaS)
10.1 Senior Connect provides the Service in accordance with generally accepted industry standards and keeps it functional during the term, including security/functional updates.
10.2 The Customer shall notify defects without undue delay and in a comprehensible manner. Senior Connect remedies material defects within a reasonable period.
10.3 No strict liability for defects already existing at the time the contract is concluded.
11. Liability
11.1 Senior Connect is liable without limitation for intent and gross negligence, for damages resulting from injury to life, limb or health, and under mandatory law (e.g., German Product Liability Act).
11.2 In cases of slight negligence, Senior Connect is liable only for breaches of essential contractual obligations (cardinal duties). In such cases, liability is limited to the foreseeable damage typical for the contract.
11.3 Liability for lost profits, indirect or consequential damages and data loss is excluded—except in the cases under Sec. 11.1; claims due to delayed performance remain unaffected where Senior Connect is in default.
11.4 The above provisions apply accordingly to Senior Connect’s legal representatives, employees and vicarious agents.
12. Data Protection & Roles
12.1 The parties comply with the applicable data protection laws.
12.2 Roles:
· Senior Connect acts as an independent controller for processing related to the operation/further development of the Service (e.g., usage logs, support).
· The Customer acts as an independent controller for processing applicant/employee data in its systems and decisions regarding purposes/means (e.g., selection processes).
· Where Senior Connect processes personal data on behalf of the Customer (e.g., import/export, specific customization assignments), the parties conclude a data processing agreement (DPA) pursuant to Art. 28 GDPR, including technical-organizational measures (TOMs) and provisions on third-country transfers.
12.3 Senior Connect implements appropriate TOMs and trains staff. The Customer implements appropriate security measures and access rules within its responsibility.
13. Sub-processors
13.1 Senior Connect may use sub-processors. A current overview is provided upon request or maintained in the DPA.
13.2 Senior Connect obliges sub-processors to comply with data protection and security requirements.
14. Confidentiality
14.1 Both parties treat all non-obvious information of the other party as confidential and use it solely for contract performance.
14.2 This does not apply to information that is or becomes public without breach of contract, is lawfully obtained from third parties, or must be disclosed due to legal/regulatory order.
15. Reference Use
Unless otherwise agreed in the offer, Senior Connect may name the Customer as a reference and use its logo/word mark for this purpose. The Customer may object to such use at any time with effect for the future.
16. Changes to the Service and to the GTC
16.1 Senior Connect may further develop the Service (e.g., UI/UX, features) provided the agreed core functionalities are not materially impaired.
16.2 Changes to these GTC will be communicated to the Customer in text form with 6 weeks’ notice. If the Customer does not object within 6 weeks and continues to use the Service, the changes are deemed accepted. In the event of material adverse changes, the Customer has a special right of termination as of the change date.
17. Force Majeure
Events beyond a party’s reasonable control (e.g., natural events, war, strike, pandemics, governmental orders, large-scale network outages) release that party from performance obligations for the duration and to the extent of their effects. The parties shall inform each other without undue delay.
18. Final Provisions
18.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
18.2 Place of jurisdiction is Ulm. Senior Connect remains entitled to bring action against the Customer at its general place of jurisdiction.
18.3 Should any provision be or become invalid, the validity of the remaining provisions shall not be affected. The statutory provision shall apply in place of the invalid provision.
18.4 Text form is sufficient for declarations under these GTC (e.g., email), unless written form is expressly required.
Annex A – Service/SLA Framework (example; specific in the offer)
- Support hours: Mon–Fri (business days) 9:00–17:00 (CET/CEST), response time generally < 1 business day.
- Incident classes & target times:
Critical (system outage): start measures < 2h; High (partial functionality): < 1 business day; Medium/Low: per prioritization. - Maintenance window: generally Sat 22:00–02:00, with at least 48h prior notice.
Annex B – Data Protection (short overview; specific in DPA/Privacy)
- Hosting/regions: EU/EEA data centers; transfers to third countries only with appropriate safeguards.
- Sub-processors: list/updates via DPA mechanism.
- Data subject rights: Senior Connect reasonably supports the Customer in fulfilling its obligations.